Refund policy

At Bonanza Box, we carefully curate and prepare our gift hampers to ensure a beautiful gifting experience.

We do not accept returns, exchanges or refunds for change-of-mind purchases.

If you have an issue with your order, please contact us before returning any items.

Please inspect your order upon delivery and contact us as soon as possible if an item is damaged, faulty, missing or incorrect.

Please include your order number, a description of the issue and photographs where possible.

We will review your concern and provide an appropriate remedy in accordance with applicable consumer law.

For hygiene and food safety reasons, we do not accept change-of-mind returns of food products or gift hampers containing food.

If you wish to cancel your order, please contact us as soon as possible.

Cancellations may be accepted before your order has been prepared or dispatched.

Where a refund is applicable, it will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

For returns, refunds, cancellations or order-related concerns, please email:

Nothing in this policy affects your rights under New Zealand consumer law.

Good things are coming your way